You have 14 days after receiving your order to notify us of your intention to return an item.

Products must be returned without signs of use beyond what is necessary to verify their characteristics, accompanied by their respective components and proof of purchase. Return costs are borne by the customer, except when the item is defective or was sent incorrectly.

Customized items or those produced according to specific customer instructions cannot be returned due to a change of mind, except in the event of a defect or lack of conformity.

Before sending any return, please contact us at geral@zorl.pt

ZORL products are covered by the legal warranty applicable to movable goods purchased in Portugal.

The warranty covers manufacturing defects and situations where the product does not correspond to the features presented at the time of purchase. It does not cover normal wear and tear, misuse, accidents, or failure to follow care instructions.

To request assistance, please contact us at geral@zorl.pt, providing your order number, a description of the issue, and, whenever possible, photographs of the item.

Payments are processed securely through the methods made available at checkout.

Payment information is handled by the respective providers via secure connections. Available methods may vary depending on the country and will be displayed before completing the order.

Shipping times and costs vary depending on the destination, the selected method, and the carrier.

Once the order has been dispatched, you will receive the necessary information to track the delivery, whenever that service is available.

Orders over €150 qualify for free shipping to the Iberian Peninsula.

When a product or variant is out of stock, you can register your email to receive a notification as soon as it becomes available again.

The restock alert does not constitute a product reservation or guarantee its availability, as stock may sell out again.